Privacy Policy
Last updated: 22 December 2025
1. Introduction
Marketeze ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video hook analysis service at marketeze.ai (the "Service").
We are the data controller for the personal data we collect. If you have any questions about this Privacy Policy or our data practices, please contact us at hello@marketeze.ai.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, full name, and password when you create an account.
- Content Data: Video hooks and text content you submit for analysis.
- Payment Information: When you subscribe to Pro, payment is processed by Stripe. We store your Stripe customer ID but never your card details.
- Communications: Any messages you send to our support team.
2.2 Information Collected Automatically
- Usage Data: Number of analyses performed, subscription status, and feature usage.
- Technical Data: IP address, browser type, device information, and session data.
- Cookies: Essential authentication cookies for session management. See Section 7 for details.
3. How We Use Your Information
We use your information for the following purposes and legal bases:
Service Delivery (Contract)
To provide AI hook analysis, generate alternatives, store your analysis history, and manage your subscription.
Payment Processing (Contract)
To process subscription payments, manage billing, and handle refunds through Stripe.
Security & Fraud Prevention (Legitimate Interest)
To protect our Service from abuse, detect fraudulent activity, and ensure platform security.
Legal Compliance (Legal Obligation)
To comply with applicable laws, including tax regulations requiring us to retain payment records for 6 years.
4. Third-Party Service Providers
We share your data with the following third-party processors who help us operate our Service:
| Provider | Purpose | Location |
|---|---|---|
| Supabase | Authentication & Database | EU/US |
| Anthropic | AI Analysis Processing | US |
| Stripe | Payment Processing | EU/US |
| Vercel | Hosting & Infrastructure | Global |
| Upstash | Rate Limiting | Global |
For transfers to the US, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure adequate protection of your data.
5. Data Retention
We retain your data for the following periods:
- Account Data: For the duration of your account, plus 30 days after deletion.
- Analysis History: For the duration of your account. Deleted when you delete your account.
- Payment Records: 6 years as required by UK tax law (HMRC).
- Security Logs: 12 months for security and fraud prevention.
6. Your Rights
Under GDPR and UK data protection law, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Update or correct your personal information.
Right to Erasure
Request deletion of your account and personal data.
Right to Data Portability
Export your data in a machine-readable format (JSON).
Right to Object
Object to processing based on legitimate interests.
Right to Complain
Lodge a complaint with the ICO (ico.org.uk).
To exercise these rights, visit your Account Settings or email us at hello@marketeze.ai.
7. Cookies
We use the following types of cookies:
Essential Cookies
Required for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled.
Analytics Cookies (Optional)
Help us understand how you use our Service. You can opt out of these cookies via the cookie consent banner.
8. Security
We implement industry-standard security measures to protect your data, including:
- HTTPS encryption for all data in transit
- Secure authentication via Supabase
- Access controls and role-based permissions
- Regular security reviews and updates
- PCI-DSS compliant payment processing via Stripe
9. Age Restrictions
Our Service is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child under 16, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Marketeze
Email: hello@marketeze.ai
For complaints about how we handle your data, you may also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.